Unable to login Spectrum OneClick Client application - An unexpected error occurred: java.lang.NullPointerException

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

When trying to login to OneClick login fails with the following error:

SPC-OCC-10267: An unexpected error occurred: java.lang.NullPointerException

 

 

Cause

In this specific case, the Spectrum user model had become corrupted. 

- other users were able to login from the same system
- the problem user was unable to login from multiple systems

Environment

Release : 10.x

Component : Spectrum OneClick

Resolution

Delete and recreate the user model for the problem account. After doing so the user
  was again able to successfully login to OneClick and access the console.