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Unable to login Spectrum OneClick Client application - An unexpected error occurred: java.lang.NullPointerException
Article ID: 187206
Updated On:
Products
CA Spectrum
CA eHealth
Issue/Introduction
When trying to login to OneClick login fails with the following error:
SPC-OCC-10267: An unexpected error occurred: java.lang.NullPointerException
Cause
In this specific case, the Spectrum user model had become corrupted.
- other users were able to login from the same system
- the problem user was unable to login from multiple systems
- other users were able to login from the same system
- the problem user was unable to login from multiple systems
Environment
Release : 10.x
Component : Spectrum OneClick
Resolution
Delete and recreate the user model for the problem account. After doing so the user
was again able to successfully login to OneClick and access the console.
was again able to successfully login to OneClick and access the console.
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