Unable to login Spectrum OneClick Client application - An unexpected error occurred: java.lang.NullPointerException
Article ID: 187206
When trying to login to OneClick login fails with the following error:
SPC-OCC-10267: An unexpected error occurred: java.lang.NullPointerException
In this specific case, the Spectrum user model had become corrupted.
- other users were able to login from the same system
- the problem user was unable to login from multiple systems
Release : 10.x
Component : Spectrum OneClick
Delete and recreate the user model for the problem account. After doing so the user
was again able to successfully login to OneClick and access the console.