ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Unable to login Spectrum OneClick Client application - An unexpected error occurred: java.lang.NullPointerException
book
Article ID: 187206
calendar_today
Updated On:
Products
CA SpectrumCA eHealth
Issue/Introduction
When trying to login to OneClick login fails with the following error:
SPC-OCC-10267: An unexpected error occurred: java.lang.NullPointerException
Cause
In this specific case, the Spectrum user model had become corrupted.
- other users were able to login from the same system - the problem user was unable to login from multiple systems
Environment
Release : 10.x
Component : Spectrum OneClick
Resolution
Delete and recreate the user model for the problem account. After doing so the user was again able to successfully login to OneClick and access the console.