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8 minutes response delay in Endevor Web Services when user not authorized

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Article ID: 187189

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Updated On:

Products

Endevor Software Change Manager (SCM) Endevor Software Change Manager - ECLIPSE Plugin (SCM)

Issue/Introduction

When user is not authorized to use Endevor, user in Eclipse UI will wait for about 8 mins and then get error "internal error in API request" 

In task WSEWSSTC:

14:33: C1I0012E YOU ARE NOT AUTHORIZED TO ACCESS ANY ENDEVOR ENVIRONMENTS

after about 8 minutes

14:41: +BC1PAPI 20,015 $PWAIT FAILED WITH RC=00004 DURING ATTACH
+BC1PAPI - API HALTED BECAUSE RC=00020 ENCOUNTERED

 
 
 
 
 

Environment

Release : 18.0

Component : CA Endevor Software Change Manager

Resolution

PTF SO12545

No more delay showing in the spawn task log after applying SO12545:

10.47.06 STC45250 ACF01137 BA0CLRT LAST SYSTEM ACCESS 10.47-20/03/24 FROM STCIN
10.47.06 STC45250 +BC1PAPI 20,017 BC1PINIT FAILED BECAUSE OF A PREVIOUS ERROR ENCOUNTERED
10.47.06 STC45250 +BC1PAPI - API HALTED BECAUSE RC=00020 ENCOUNTERED