When running with the solution to problem USRD 2756, using a Fully Qualified Domain Name in the repository path, and trying to attach a jpeg or png to a ticket, the following results are confirmed for the analyst and employee roles:
How can I get attachments to work with the Employee role?
For an out-of-the-box CA Service Desk Manager, the Employee role does not have the access level permissions for the attachment objects. Hence uploading the attachments as an employee role user from Mobile Enabler or Open Space may not work.
To make it work for the employee (or any other role), follow these steps to give the permissions that are required to make it work.