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Video buffering resulting from enabled Gatelets containing Cloudfront.net domain

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Article ID: 187171

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Updated On:

Products

CASB Gateway CASB Gateway Advanced CASB Security Advanced CASB Security Premium CASB Security Standard

Issue/Introduction

Cloudfront.net. if added to a PAC file from the WebCargo gatelet, causes a high amount of video buffering

https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/symantec-cloudsoc/cloud/gateway-home/generic-gatelets.html

WebCargo URLs listed in Generic Gatelet Tech Doc above:

.webcargo.net

.cloudfront.net <----- if added as a PAC file in Proxy may cause WebCargo App video to buffer 

.amazonaws.com

Environment

Component : WebCargo gatelet

Resolution

• Disable the WebCargo gatelet. There is currently no fix for this issue.

• Note, the Basecamp Gatelet also contains the Cloudfront.net domain so this may also need to be disabled if the above action doesn't resolve your issue.