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Unable to generate CSR on Policy Manager
Article ID: 187167
Updated On:
Products
CA API Gateway
API SECURITY
CA API Gateway Precision API Monitoring Module for API Gateway (Layer 7)
CA API Gateway Enterprise Service Manager (Layer 7)
CA Microgateway
Issue/Introduction
When you click on Generate CSR on Private Key Properties window, CA API Policy Manager Error says:
The Policy Manager encountered an internal error or misconfiguration and was unable to complete the operation.
Cause
The 9.4 Policy Manager is used to connect to a 9.3 API Gateway
Environment
Release : 9.3
Component : API GATEWAY
Resolution
Make sure the version of the policy manager and Gateway is the same as the security configurations of the policy manager are different for different versions.
Eg. 9.3 Gateway and 9.3 Policy Manager
Eg. 9.3 Gateway and 9.3 Policy Manager
Additional Information
To know more about CSR refer to the below document:
https://knowledge.broadcom.com/external/article?articleId=155851
https://knowledge.broadcom.com/external/article?articleId=155851
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