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Unable to generate CSR on Policy Manager


Article ID: 187167


Updated On:


CA API Gateway API SECURITY CA API Gateway Precision API Monitoring Module for API Gateway (Layer 7) CA API Gateway Enterprise Service Manager (Layer 7) CA Microgateway


When you click on Generate CSR on Private Key Properties window, CA API Policy Manager Error says:
The Policy Manager encountered an internal error or misconfiguration and was unable to complete the operation.


The 9.4 Policy Manager is used to connect to a 9.3 API Gateway 


Release : 9.3

Component : API GATEWAY


Make sure the version of the policy manager and Gateway is the same as the security configurations of the policy manager are different for different versions.

Eg. 9.3 Gateway and 9.3 Policy Manager

Additional Information

To know more about CSR refer to the below document: