Spectrum and Service Desk integration and when is generate an alarm automatically is generate a Ticket in Service Desk
On Spectrum this integration generate a link for Service Desk like this:
http://10.80.20.41:8080/CAisd/pdmweb.exe?OP=SHOW_DETAIL+FACTORY=iss+PERSID=cr:401076
But on CAPC web page Device Alarms the Trouble ID show this link:
http://10.80.20.41:8080/CAisd/pdmweb.exe?OP=SHOW_DETAIL%20FACTORY=iss%20PERSID=cr:401076
We can see that the CAPC changes the URL replacing the “+” sighs with spaces (%20) and Service Desk will not accept it.
Service Desk error after logon using the URL from CAPC:
AHD04617: AHD04617:Unknown webengine operation "SHOW_DETAIL FACTORY=iss PERSID=cr:401076"
Release : 3.7
Component : IM Reporting / Admin / Configuration