After upgrade to 17.2, Notifications are not working: Uncaught error from thread [mailNxdActorSystem-akka.actor.default-dispatcher-5] shutting down JVM

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Upgrading from 17.1 to 17.2 the email process for notifications pdm_mail_nxd  is not working.

In stdlogs:

pdm_proctor_nxd 8480 SIGNIFICANT STDIO 0 Uncaught error from thread [mailNxdActorSystem-akka.actor.default-dispatcher-5] shutting down JVM since 'akka.jvm-exit-on-fatal-error' is enabled for ActorSystem[mailNxdActorSystem]
pdm_proctor_nxd 8480 SIGNIFICANT STDIO 0 java.lang.NoClassDefFoundError: javax/activation/DataSource

Environment

Release : 17.2

Component : Svc Desk Email

Cause

As part of AdoptOpenJDK 11 being used a runtime environment in 17.2 (17.2RU2), we made changes to pdm_startup.tpl to add this activation jar in classpath as Java11 will not have this. This is missing in customers startup file.
+
Missing jar files.

Resolution

- Navigate to folder NX_ROOT\pdmconf folder

- Open pdm_startup.i.tpl, for the pdm_mail_nxd daemon, ensure adding the activation.jar in the classpath
- Needs to do similar changes for the pdm_startup.i file as well

- Restart Service Desk Manager service

Also some jar files are missing, so, apply latest 17.2 Rollup patch. So that all the missing jars can be applied.