Service Desk Manager - Can I filter results for requests and incidents together
Article ID: 187109
CA Service Desk ManagerSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk Manager - Mobile ApplicationCA Service Desk Manager - Xtraction
Is there a way to filter by description for both incidents and request tickets at the same time?
Release : 17.1
Component : SERVICE DESK MANAGER
Each search form (which is a list) can only search for a single ticket type. For example "list_in" only searches Incidents, "list_cr" only Requests. A customization is needed to filter multiple ticket types on a single form.