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Clarity : CA PPM Background Service Unavailable in NSA

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Article ID: 187071

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS STARTER PACK-CLARITY PPM

Issue/Introduction

CA PPM Background service is shown as unavailable in NSA/CSA even though the service is up and running.

 

Error in beacon-system.log:

runuser: may not be used by non-root users

Cause

This is caused by improper permissions and file owners set in the properties.xml.

Note :- this applies to linux environments.

Environment

Release : Any

Component : CA PPM INSTALLATIONS & CONFIGURATIONS

Resolution

1. Validate $NIKU_HOME/config/properties.xml for below line.




2. The user and it's group should be set to the user who is starting and running up the services.
 
 
Note: If you have set up the user to be niku /non-OS user, such as below:
 
You may have to reapply all the permissions to:
  • Tomcat directory
  • Clarity directory (especially tomcat-app-deploy and tomcat-nsa-deploy)
 

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