Clarity : Background Service Unavailable in NSA
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Clarity : Background Service Unavailable in NSA


Article ID: 187071


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


Clarity Background service is shown as unavailable in NSA/CSA even though the service is up and running.

Error in beacon-system.log:

runuser: may not be used by non-root users


Release : Any Supported Release with OS Linux / UNIX


This is caused by improper permissions and file owners set in the properties.xml


1. Validate $NIKU_HOME/config/properties.xml for below line.

2. The user and it's group should be set to the user who is starting and running up the services.
Note: If you have set up the user to be niku /non-OS user, such as below:
  <os user="niku" group="nikugroup" dbUser="oracle" dbGroup="staff" rootUser="niku" commandPrefix=""/>
You may have to reapply all the permissions to:
  • Tomcat directory
  • Clarity directory (especially tomcat-app-deploy and tomcat-nsa-deploy)