ppm Troubleshooting
Article ID: 187057
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
ppm Troubleshooting:-
Message: Request Error: Probe iostat on robot /Domain/Primary_hub/robotname is busy.
Error Code: PPM-023
Environment
UIM 9.02 and later
PPM 3.49 and later
Resolution
Follow these steps after you deploy the probe on a hub:
1. Deactivate the ppm probe.
2. Clean the files related to the specific probe from the CA UIM Installation Directory/probes/services/ppm/cache folder.
3. Activate ppm probe.
4. Verify that a probe specific jar file for the new probe version is created in CA UIM Installation Directory/probes/services/ppm/adapterlib folder.
If a jar file is not created, restart the automatic_deployment_engine (ADE) probe and check the AC GUI for the changes.
1. Deactivate the ppm probe.
2. Clean the files related to the specific probe from the CA UIM Installation Directory/probes/services/ppm/cache folder.
3. Activate ppm probe.
4. Verify that a probe specific jar file for the new probe version is created in CA UIM Installation Directory/probes/services/ppm/adapterlib folder.
If a jar file is not created, restart the automatic_deployment_engine (ADE) probe and check the AC GUI for the changes.
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