Runscope radar token failure
Article ID: 187025
Updated On:
Products
BlazeMeter
Issue/Introduction
We started seeing the following errors for some of our access tokens. Is there any way to see what might have changed at that time?
2020-03-19 14:37:41 [1] [WARN] Unable to retrieve radar work: {"message":"You must provide a valid Authorization header to use the Runscope API.","more_info":"https://www.runscope.com/docs/api/authentication","status":403} ======== debug info ======== Via: elevio Browser Info URL: https://www.runscope.com/applications/f3510d54-6736-4983-a051-ec6144e3da5f OS: Mac OS 10.14.3 Browser: Chrome 80.0.3987.149 Mobile: false Cookies: true Screen Size: 1680 x 1050 User Info First Name: XXXX Last Name: YYYY Email: [email protected]_company.com cc:
2020-03-19 14:37:41 [1] [WARN] Unable to retrieve radar work: {"message":"You must provide a valid Authorization header to use the Runscope API.","more_info":"https://www.runscope.com/docs/api/authentication","status":403} ======== debug info ======== Via: elevio Browser Info URL: https://www.runscope.com/applications/f3510d54-6736-4983-a051-ec6144e3da5f OS: Mac OS 10.14.3 Browser: Chrome 80.0.3987.149 Mobile: false Cookies: true Screen Size: 1680 x 1050 User Info First Name: XXXX Last Name: YYYY Email: [email protected]_company.com cc:
Environment
Release :
Component : PACKAGE CA BLAZEMETER
Cause
Upon investigation, we found that a user was inadvertently removed from some Teams, which resulted in the loss of access for the tokens.
Resolution
Adding the user back to the Teams resolved the issue.
Feedback
Yes
No
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