SSL Interception Exemption is not working with Roaming Captive Portal

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Websites are getting SSL intercepted while using Roaming Captive portal even though the websites have been added to the SSL Interception Exemption list.

Environment

Web Security Service
Roaming Captive Portal

Resolution

Roaming Captive Portal will always SSL intercept the traffic in order to authenticate the end-users. This is to ensure authentication is occurring for all web requests for roaming users and properly apply Content Filtering and Threat Protection policies.