Cannot not load the DLP Enforce console - receiving 404 Errors

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Article ID: 186978

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

You are unable to access the Enforce console. A 404 error is being received repeatedly.

  • Restarting the DLP and Oracle service does not resolve the issue
  • Rebooting the server does not resolve the issue
  • You are able to connect to the DB via sqlplus

Page cannot redirect and keeps looping at “https://<yourcompany>/ProtectManager/GlobalDialog?type=NOT_FOUND”

Cause

You may see this kind of entry in the localhost log:

20 Mar 2020 17:31:47,414- Thread: 28 SEVERE [com.vontu.util.jdbc.JDBCLogger] Failed to initialize JDBC Logging
Cause:
java.nio.file.NoSuchFileException: C:\Vontu\Protect\logs\debug\manager_jdbc_0.log.lck
java.nio.file.NoSuchFileException: C:\Vontu\Protect\logs\debug\manager_jdbc_0.log.lck
 at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:79)


Note that it may not always be the jdbc_0.log.lck but some .lck file has become corrupted.
This may be due to a file system corruption, a server crash, or a backup such as P2V having been made without first stopping the DLP services

Environment

Release : 14.x, 15.x

Resolution

  1. Stop the DLP services see this article for the correct order of DLP service starts
  2. Move all of the log files out of the log folders to a backup location, leaving only the log folder and its tomcat, and debug child folders intact
  3. Restart the services in the correct order
  4. Allow a few mintues for the services to get up and running, then load the console