Unable to see rfc2790 performance info on Palo alto devices

Products

• CA Spectrum

Issue/Introduction

RFC2790 information is not available on the palo alto devices in Spectrum OneClick.

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Cause

Although the SNMP Agent on the Palo Alto devices does support the Host Resources MIB (rfc2790), It does not support the following attributes used to discover the application in the default_attr_list:

hrFSAccess
hrSWRunIndex
hrSwRunName
hrSwRunID

Resolution

As a work-around, the user can use the Model Type Editor to modify the rfc2790app Model Type as follows:

1. Edit the default_attr_list (0x00230bd3) attribute and add the following

c40732

2. Commit the Changes to the SpectroSERVER database.

3. Exit the Model Type Editor.

4. Start the SpectroSERVER

5. Right click on the device and select Reconfigure -> Rediscover SNMP MIBs from the menu.

The rfc2790app model will now be available for the Palo Alto Devices.