After upgrading Xtraction to version 2019.2, the Xtraction UI does not load

Products

• CA Service Desk Manager
• CA Service Desk Manager - Xtraction
• CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading Xtraction to version 2019.2, the Xtraction UI does not load

Environment

Xtraction 2019.x
All Supported Windows Operating Systems and Web Browsers

Resolution

1.  Stop the IIS Service that hosts the Xtraction website
2.  Delete the contents of the following folder on the Xtraction server

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files

3.  Restart the IIS Service that hosts the Xtraction website
4.  Run the following command on the IIS Server that hosts the Xtraction website

iisreset

5.  Start the application pools in IIS if they did not start

a.  Start the for Xtraction application pool
b.  Start the XtractionWinAuth application pool
c.  Start the XtractionXAPI application pool

6.  Clear web browser cache

7.  Launch Xtraction UI via web browser

If issue still persists, please contact Broadcom Support for further assistance.