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Oneclick webapp performance issue

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Article ID: 186939

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Oneclick Webapp topology view is stuck in initialization for 20 minutes. There is also information mismatch for any model in the topology view  for (model name, ip address, model type ... ) once the topology is loaded.

 

 

Cause

Web Server memory not configured with enough memory. The default web server memory is 4gb. 

Environment

Release : 10.4

Spectrum 

Resolution

The One click Webserver was configured with less memory(4GB) which is the default setting. After increasing the web server memory, the topology is now loading properly. 

1.Click on Administration tab in One Click.
2. Select Web Server Memory on the left side of the page. 
3. Increase Web Server Memory and then Save and Reconfigure.