search cancel

Searxh export e-mails have exception - User session is no longer valid.


Article ID: 186908


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Exported searches do not have a link to the report. There is an exception, in the e-mail, that says:
User session is no longer valid. Please relogin to the application at WebService.StorageManager.StorageManagerService.Authenticate


This could be caused by a reference to an incorrect server if the database or files were moved.
Check the server settings in the table al_cdb_configurationparameters.
Also check the database name in the file CA.Common.LoadConfigurationAttributes.dll.config in folder C:\Program Files (x86)\CA\ITAM\Storage Manager Service\bin