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Searxh export e-mails have exception - User session is no longer valid.
Article ID: 186908
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Exported searches do not have a link to the report. There is an exception, in the e-mail, that says:
User session is no longer valid. Please relogin to the application at WebService.StorageManager.StorageManagerService.Authenticate
User session is no longer valid. Please relogin to the application at WebService.StorageManager.StorageManagerService.Authenticate
Resolution
This could be caused by a reference to an incorrect server if the database or files were moved.
Check the server settings in the table al_cdb_configurationparameters.
Also check the database name in the file CA.Common.LoadConfigurationAttributes.dll.config in folder C:\Program Files (x86)\CA\ITAM\Storage Manager Service\bin
Check the server settings in the table al_cdb_configurationparameters.
Also check the database name in the file CA.Common.LoadConfigurationAttributes.dll.config in folder C:\Program Files (x86)\CA\ITAM\Storage Manager Service\bin
Feedback
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