Searxh export e-mails have exception - User session is no longer valid.

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Article ID: 186908

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Exported searches do not have a link to the report. There is an exception, in the e-mail, that says:
User session is no longer valid. Please relogin to the application at WebService.StorageManager.StorageManagerService.Authenticate

Resolution

This could be caused by a reference to an incorrect server if the database or files were moved.
Check the server settings in the table al_cdb_configurationparameters.
Also check the database name in the file CA.Common.LoadConfigurationAttributes.dll.config in folder C:\Program Files (x86)\CA\ITAM\Storage Manager Service\bin