LDAP Authentication Failed due to password hardness (character set)

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have a problem with an LDAP account that cannot authenticate on the UMP portal.

Here is an example of an equivalent password used by the customer:

" Nimsoftéà&&éà&- "

In the HUB log, we can see an LDAP adapter error with a return code equal to 49.

Feb  3 12:56:24:854 [4596] 2 hub: login [LDAP] - auth (ldap_simple_bind_s) failed: 'Invalid Credentials' (49)

Environment

Release : 9.2.0

Component : UIM - HUB

Cause

- Password is passed in UTF8 format while login from UMP.AD server needs this in ASCII format.

Resolution

Hub 9.20 HF11