Upgrade CA Spectrum 10.4 from 10.0 failing
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Article ID: 186881
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Updated On:
Products
CA Spectrum
CA eHealth
Issue/Introduction
Installer failing at bash shell
Environment
Release : 10.4
Component : Spectrum Core / SpectroSERVER
Cause
Check windows event viewer for any Active Directory Policies is blocking
Resolution
Check event viewer and found the cylancesvc policy is blocking bash login
In this case cylancesvc is blocking the bash shell
Customer need to disable the policy
remove the win32app folder
reboot the box
Now try to install
Feedback
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