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Upgrade CA Spectrum 10.4 from 10.0 failing

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Article ID: 186881

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Installer failing at bash shell 

Cause

Check windows event viewer for any Active Directory Policies is blocking

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Resolution

Check event viewer and found the cylancesvc policy is blocking bash login

In this case cylancesvc  is blocking the bash shell

Customer need to disable the policy
remove the win32app folder
reboot the box 
Now try to install