Services are "empty" when created

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Article ID: 186830

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

We programmatically created a large number of services (this can be done with scripting or importing with modeling gateway).   Now we have several services that appear to have been created correctly, but they are empty in the explorer and service dashboard views:

Cause

Tomcat cache

Environment

Release : 10.3

Component : Spectrum

Resolution

The service monitors were actually created and in the database but the tomcat cache needed to be updated to reflect the correct configuration.

Cycling tomcat resolves this.

Also make sure that the AttrToWatch attribute on the service matches the attribute handle in the Service Policy

https://knowledge.broadcom.com/external/article?articleId=186429 

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