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Services are "empty" when created
Article ID: 186830
Updated On:
Products
CA Spectrum
CA eHealth
Issue/Introduction
We programmatically created a large number of services (this can be done with scripting or importing with modeling gateway). Now we have several services that appear to have been created correctly, but they are empty in the explorer and service dashboard views:
Cause
Tomcat cache
Environment
Release : 10.3
Component : Spectrum
Resolution
The service monitors were actually created and in the database but the tomcat cache needed to be updated to reflect the correct configuration.
Cycling tomcat resolves this.
Also make sure that the AttrToWatch attribute on the service matches the attribute handle in the Service Policy
https://knowledge.broadcom.com/external/article?articleId=186429
Cycling tomcat resolves this.
Also make sure that the AttrToWatch attribute on the service matches the attribute handle in the Service Policy
https://knowledge.broadcom.com/external/article?articleId=186429
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