Skype SIP address changes unexpectedly during account synchronization

Products

• CA Identity Manager

Issue/Introduction

When synchronizing Active Directory accounts configured for Skype for Business, the system may unexpectedly update the SIP address with legacy SIP URI information even if the Account Template is currently set to use the user's email address. This typically occurs when a template previously utilized SIP URI options and the underlying attribute values were never cleared from the Provisioning Directory.

Environment

Identity Manager

Cause

The attribute eTADSlyncSIPAddress, which holds legacy SIP URI details, remains populated in the Provisioning Directory even if the SIP URI option is no longer selected in the Account Template UI. During synchronization, the Provisioning Server continues to process this stored value.

Resolution

To prevent unexpected SIP address updates, the eTADSlyncSIPAddress attribute must be manually deleted from the relevant Account Template in the Provisioning Directory.

1. Connect to the Provisioning Directory using an LDAP browser.
2. Connection Details:
   • Port: 20391 (Note: Do not use port 20389, as it is read-only).
   • User DN: eTDSAContainerName=DSAs,eTNamespaceName=CommonObjects,dc=im,dc=etadb
   • Base DN: dc=im,dc=etadb
3. Navigate to the relevant Account Template object.
4. Locate the attribute eTADSlyncSIPAddress.
5. Delete the attribute or clear its value.