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Is it possible to customize xFlow error messages?

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Article ID: 186806

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Can the text in xFlow error messages, such as "Unable to Login. Contact the Administrator", be customized?

Environment

Service Management 14.x and 17.x
xFlow Component
All Supported Operating Systems

Resolution

1. On the xFlow server, navigate to "xFlow\APPS\Services\incidentmicroservice-17.0.479\public\apps\l1\locale\en-US"
2. Take a backup of the "locale_l1_en-US.json" file to another location
3. Open the "locale_l1_en-US.json" file with a text editor.
4. Make the necessary changes to the xFlow messages. Save the file.
5. Restart the xFlow service
6. Clear web browser cache.

Revised xFlow messages should now appear.

NOTE:  After applying a xFlow patch, the JSON file mentioned above might be overwritten/replaced.

Attachments