ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Is it possible to customize xFlow error messages?


Article ID: 186806


Updated On:


CA Service Desk Manager CA Service Management - Service Desk Manager


Can the text in xFlow error messages, such as "Unable to Login. Contact the Administrator", be customized?


Service Management 14.x and 17.x
xFlow Component
All Supported Operating Systems


1. On the xFlow server, navigate to "xFlow\APPS\Services\incidentmicroservice-17.0.479\public\apps\l1\locale\en-US"
2. Take a backup of the "locale_l1_en-US.json" file to another location
3. Open the "locale_l1_en-US.json" file with a text editor.
4. Make the necessary changes to the xFlow messages. Save the file.
5. Restart the xFlow service
6. Clear web browser cache.

Revised xFlow messages should now appear.

NOTE:  After applying a xFlow patch, the JSON file mentioned above might be overwritten/replaced.