Attempting to configure SC 17.X to connect to a NAS (Network Access Server or Network Attached Storage) drive where the filestore folder was relocated. After making the change, SC won't startup.
When using the default service startup of Local System account, SC can startup but complains about not being able to access the filestore:
2020/01/01 13.44.17.528 WARN [DynamicVersionDirectoryWatcher] [WebCacheVersionHandler] Some problem with the path and setting the cache key.
java.nio.file.AccessDeniedException: \\NAS-SERVER1\CAServiceDeskManager\ServiceCatalog\PROD\filestore\custom\explorer\scripts
2020/01/01 13.44.17.528 INFO [localhost-startStop-1] [WPFServlet] Initialized the WPF runtime system successfully.
2020/01/01 13.44.17.544 WARN [localhost-startStop-1] [FolderAsset] Asset folder not found at:\\NAS-SERVER1\CAServiceDeskManager\ServiceCatalog\PROD\filestore\\documents
2020/01/01 13.44.17.560 ERROR [localhost-startStop-1] [FolderAsset] Could not create an asset folder, deleting mismatched folder asset object:assetRoot
2020/01/01 13.44.17.560 ERROR [localhost-startStop-1] [FolderAsset] Can not delete Root FolderAsset.
2020/01/01 13.44.17.560 ERROR [localhost-startStop-1] [FolderAsset] Error occured Asset.getRoot(), query:asset_parent_id = asset_id and (object_type is null or object_type <= 0)
java.lang.Exception: Can not delete Root FolderAsset.
SQL query shows the filestore is configured to the NAS drive:
use mdb;
select * from usm_configuration where name='documentroot'
\-> \\NAS-SERVER1\CAServiceDeskManager\ServiceCatalog\PROD\filestore
A connectivity test from the filestore configuration screen returns error of check your configuration.
Release : 17.X
Component : CA SERVICE CATALOG