UIM Upgrade fails during "Upgrade Preparation"

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

This article describes how to resolve an issue with "Login failed for user" during the Upgrade Preparation phase of the UIM upgrade installer. 

Notes: 
- The Login failure occurred at 14% "Analyzing database for upgrade ..."
- Error message received: Login failed for user ". ClientConnectionId:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

 

 

Environment

Release: UIM 9.0.2 (Upgrade to UIM 9.2.0)
Release: UIM 9.2.0 (Upgrade to UIM 20.x)

Component: UIM - INSTALL

Resolution

For UIM 9.0.2

1. Upgrade the data_engine probe on the Primary Hub system to: data_engine-9.02HF3.zip
2. Upgrade the Primary Hub probe to: hub_7.97HF6.zip
3. Upgrade the Primary Hub robot to: robot_update-7.97HF8.zip
4. Re-run the upgrade. 

For UIM 9.2.0

1. Upgrade the data_engine probe on the Primary Hub system to: data_engine-9.20_HF5.zip
2. Upgrade the Primary Hub probe to: hub_9.20_HF16.zip
3. Upgrade the Primary Hub robot to: robot_update-9.20_HF21.zip
4. Re-run the upgrade

Latest UIM Hot Fix Packages can be found here: https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html?r=2 

Notes: 
- Please read ALL package release notes, follow the "Dependencies" and "Steps to apply the patch" sections.