Unable to add users in DX SaaS PRODUCTION tenant

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

Unable to add users in DX SaaS PRODUCTION tenant. This is due to email field validation error after switching back to local user management from SAML.

 

 

Environment

Release : APM DX SaaS

Component : Tenant

Cause

 An user without email address was added when using the previous SAML user management configuration.

Resolution

APM DX SaaS Operation/Engineering team has removed that user to prevent the problem of adding users after switching back to the local user management configuration.

Additional Information

A code fix for better handling such a scenario is being implemented for the upcoming DX SaaS release