CA SMP/E Internet Service Retrieval GIM69188S ** RECEIVE PROCESSING HAS FAILED,Backend Service not responding

Products

• RC Compare for DB2 for z/OS
• Database Management for DB2 for z/OS - Administration Suite
• Endevor Interface for DB2 for z/OS
• Endevor Interface for Remote Db2 for z/OS
• RC/Extract for DB2 for z/OS
• RC/Migrator for DB2 for z/OS
• RC/Merger for DB2 for z/OS
• RC/Query for DB2 for z/OS
• RC/Secure for DB2 for z/OS
• RC/Update for DB2 for z/OS
• ACF2
• Top Secret
• COMMON SERVICES FOR Z/OS

Issue/Introduction

Running CA Internet Service Retrieval to order PTFs using SMP RECEIVE ORDER and getting the following error Messages from SMP/E job:

 GIM69188S ** RECEIVE PROCESSING HAS FAILED. AN ERROR WAS FOUND IN THE RESPONSE RECEIVED FROM THE SERVER AT
              https://eapi.broadcom.com/receiveorder.
 GIM69226I    faultcode = Server.ProcessingServer.Processing.
 GIM69226I    faultstring = Backend Service not responding..
 GIM69226I    description = The server had a general processing error.

Environment

Release : 20.0
Component : Analyzer Common Services

CA Common Services 

Resolution

The problem can be resolved by updating the SMP/e ORDERSERVER statement to include the  inventory="all" statement. For example:

   <ORDERSERVER
     url="https://eapi.broadcom.com/receiveorder"
     inventory="all"
     keyring="broadcom_keyring"
     certificate="SMPE Client Certificate">
     </ORDERSERVER>      

If the above does not resolve the problem, the receive order server may be down.
Please contact support for further assistance.

 

Additional Information

For details see: Configure CA SMP/E Internet Service Retrieval