Process engine stuck / not working due to process issue

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

• Process engine seems to be stuck/not working.
• We are seeing process errors

Cause

This could be caused by errors from processes that are being run in the environment

Environment

Release : All support versions

Component : CA PPM SAAS APPLICATION

Resolution

1. Stop any processes that are causing errors
2. Restart the BG service (On Demand/SaaS customers, please contact Broadcom support for assistance)