Clarity PPM Upgrade fails with error: PLS-00905: object NIKU.CMN_AUTONUM_GET_NEXT_SP is invalid

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Clarity PPM Upgrade fails with below referenced in install.logs:

3/08/20 2:59 PM (ExecTask) Caused by: com.ca.clarity.jdbc.oraclebase.ddc: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-06550: line 11, column 7:
3/08/20 2:59 PM (ExecTask) PLS-00905: object NIKU.CMN_AUTONUM_GET_NEXT_SP is invalid
3/08/20 2:59 PM (ExecTask) ORA-06550: line 11, column 7:
.......
3/08/20 2:59 PM (ExecTask) PL/SQL: Statement ignored

Environment

Release : 15.7.1

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Cause

1. This issue can happen due to sequence issues
2. Sequence issues can be caused by the environment being refreshed from another environment using a "hot" backup (while Clarity services are still running).
   • It's recommended to take the backup when there is minimal activity in the environment if possible.
   • See 11285 for more details

Resolution

1. Rollback the environment to prior to upgrade
2. See 11285 for steps on how to fix sequencing issues. 
3. Once sequencing issues have been fixed, retry the upgrade. 

On Premise customers: One other option is to restore the environment from prior to upgrade, the take a "Cold" backup of the source environment (where Clarity PPM Services are down).