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Pending tasks not clearing from database

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Article ID: 186680

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Updated On:

Products

CA Service Catalog

Issue/Introduction


In PAM process , using assignPendingAction() to assign pending approval task to several contacts . When one of the contacts approves it , It didn't update the usm_request_pending_action table accordingly and correctly . It causes the request remains in other contacts pending action queue in catalog UI .


1. raise a request


2. use assignPendingAction() web service call via soapUI to have this request assigned to at least two different contacts like the following , for example :

approver1;approver2

3. then login catalog UI as approver1 to approve that request . You will see this request dispears in approver1's pending action queue

4. However , if you login catalog UI as approver2 , you will see this request remains to be listed in approver2's pending action queue.

Cause

The regression defect with assignPendingAction() soap call .

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

This problem occurs on 17.2 RU1 and 17.1 RU2 .   It was addressed by 17.2 Rollup3 maintenance patch .