In PAM process , using assignPendingAction() to assign pending approval task to several contacts . When one of the contacts approves it , It didn't update the usm_request_pending_action table accordingly and correctly . It causes the request remains in other contacts pending action queue in catalog UI .
1. raise a request
2. use assignPendingAction() web service call via soapUI to have this request assigned to at least two different contacts like the following , for example :
3. then login catalog UI as approver1 to approve that request . You will see this request dispears in approver1's pending action queue
4. However , if you login catalog UI as approver2 , you will see this request remains to be listed in approver2's pending action queue.
Release : 17.2
Component : SERVICE DESK MANAGER