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Not getting emails for the alerts in GCP

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Article ID: 186673

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Not getting emails for the alerts in GCP. Alert status is changing to danger and threshold but no emails are received. 

Cause

SaaS job running to purge old data .

Environment

Release : SAAS

Component : APPLICATION PERFORMANCE MANAGEMENT

Resolution

The email delay is due to a job SaaS is running to purge old data and as a result, it's causing the email delay.
Once the job completed, email started working properly.