Not getting emails for the alerts in GCP

Products

• CA Application Performance Management SaaS

Issue/Introduction

Not getting emails for the alerts in GCP. Alert status is changing to danger and threshold but no emails are received. 

Cause

SaaS job running to purge old data .

Environment

Release : SAAS

Component : APPLICATION PERFORMANCE MANAGEMENT

Resolution

The email delay is due to a job SaaS is running to purge old data and as a result, it's causing the email delay.
Once the job completed, email started working properly.