Issue in auto acknowledgement of Alarms

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Intermittent issue in auto acknowledgement of Alarms.

The alarm is still existing in UIM even after resolution of issue.

Receiving alarm when threshold is breached but even after the current value goes below threshold, alarm still stays in both UMP and IM.

Environment

Release : 8.51

Component : UNIFIED INFRASTRUCTURE MGMT

 NAS Version to 9.20

Resolution

In the nas.cfg exclude clear alarms filter was enabled:

<filters>
   <exclude>
      <Exlude_clear_severity>
         active = yes
         invert = 0
         origin = XXXXXX
         level_mask = clear
      </Exlude_clear_severity>
   </exclude>

Please check and if this not required then disable the filter, as this is masking the clear alarms.