Spectrum OneClick, ServiceNow integration, Java heap space crash

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

ServiceNow integration with Spectrum is overloaded and cannot handle the requests that CA NIM is throwing out.
This causes a memory leak in Spectrum OneClick which eventually crashes.
It has been seen on various releases.

Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Resolution

Patch 10.04.01.D19 was created for this leak.

REQUIREMENTS

SPECTRUM 10.04.01 are the prerequisites for installation of this patch.

This patch needs to be installed on OneClick Server.

OVERVIEW 

This is a Debug patch for the following issue:

DE451492 Details:
OneClick running out of memory with Java heap space error. patch required
(DE451492, 20313084)


BILL OF MATERIALS

ReleaseNote.D19.txt 
runme (Linux/Solaris)
uninstall_D19.pl (Linux/Solaris)

svdsk.jar
util.jar
util.jar

runme.exe (Windows)
uninstall_D19.exe (Windows)



















































































































REQUIREMENTS

SPECTRUM 10.04.01 are the prerequisites for installation of this patch.

This patch needs to be installed on OneClick Server.

OVERVIEW

This is a Debug patch for the following issue:

DE451492 Details:
20313084 - P2 - OneClick running out of memory with Java heap space error. patch required
(DE451492, 20313084)