Spectrum OneClick, ServiceNow integration, Java heap space crash
Article ID: 186653
CA SpectrumCA eHealth
ServiceNow integration with Spectrum is overloaded and cannot handle the requests that CA NIM is throwing out. This causes a memory leak in Spectrum OneClick which eventually crashes. It has been seen on various releases.
Release : 10.4.1
Component : Spectrum Core / SpectroSERVER
Patch 10.04.01.D19 was created for this leak.
SPECTRUM 10.04.01 are the prerequisites for installation of this patch.
This patch needs to be installed on OneClick Server.
This is a Debug patch for the following issue:
DE451492 Details: OneClick running out of memory with Java heap space error. patch required (DE451492, 20313084)