ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

CA Spectrum - Device down alarm not generating for few devices

book

Article ID: 186644

calendar_today

Updated On:

Products

CA Spectrum

Issue/Introduction

Alarms are not generated for few devices.

Cause

Customizing list of few events would cause this issue. Below is the link to show list of events codes which should not be customized.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/spectrum/10-2/managing-network/event-configuration/event-and-alarm-customization.html

Environment

Release : 10.X

Component : Spectrum Alarm & Event Management

Resolution

In the $SPECROOT/custom/Events/EventDisp file we can check if there is any customization of the events which are documented NOT to be customized.

Example: 

0x00010d35 E 75 A 3, 0x00010009,N 

If you customize the 0x10d35 event code. The alarm is now User Clearable. That is the reason they see such behavior.
Please remove the customization. The alarm generated by the 0x10d35 event code should not User Clearable.