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Protection for SharePoint services scans fail with Error:400 Bad Request. Reason: Token validation failed : PRODUCTNAME Mismatch. Please contact your administrator to verify this message.

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Article ID: 186642

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Updated On:

Products

Protection for SharePoint Servers

Issue/Introduction

When accessing files or sites on SharePoint, the user sees a page stating the the scanner has run into an error. Log files from the time have the following error:

Error:400 Bad Request. Reason: Token validation failed : PRODUCTNAME Mismatch. Please contact your administrator to verify this message.

Cause

The version of Protection Engine that ships with Protection for SharePoint Servers requires a license specific to Protection for SharePoint Servers. When an incorrect license is used, the scan request will fail.

Resolution

Ensure that the license you are using is for Symantec Protection for SharePoint Servers. You can determine if it is by opening the .slf license file in notepad and looking at the Product Name listed there. Licenses are stored in C:\ProgramData\Symantec Shared\Licenses. If you need help obtaining a license, please contact your sales rep. Technical Support cannot help with obtaining licenses.

Note: The license file named SSE-CSAPI-License.slf should never be removed.