ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Slow loading of login page using Access Gateway.


Article ID: 186639


Updated On:


CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER


Customer is experiencing slow loading of login page. 
They are using Access Gateway:

[03/16/2020][14:48:12][15696][139680589010688][Sending request to backend = <BACKENDURL> url = http://<BACKENDURL>/<PATH>/<TO>/<FILE>.jsp][1cfa860c-0c2e3616-3be269a1-09f162d1-193cc0b7-5c9][execute] 
[03/16/2020][14:48:12][15696][139680589010688][Get connection: {}->http://<BACKENDURL>:80, timeout = 180000][1cfa860c-0c2e3616-3be269a1-09f162d1-193cc0b7-5c9][requestConnection(): ]
[03/16/2020][14:48:29][15696][139680589010688][Response status code from backend webserver is 302][1cfa860c-0c2e3616-3be269a1-09f162d1-193cc0b7-5c9][execute] 
[03/16/2020][14:48:29][15696][139680589010688][Received redirect status code = 302][1cfa860c-0c2e3616-3be269a1-09f162d1-193cc0b7-5c9][Noodle::doGet]


Customer's backend was timing out when Access Gateway was trying to connect to it. Customer restarted docker containers and all good.