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Slow loading of login page using Access Gateway.

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Article ID: 186639

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

Customer is experiencing slow loading of login page. 
They are using Access Gateway:

[03/16/2020][14:48:12][15696][139680589010688][Sending request to backend = <BACKENDURL> url = http://<BACKENDURL>/<PATH>/<TO>/<FILE>.jsp][1cfa860c-0c2e3616-3be269a1-09f162d1-193cc0b7-5c9][execute] 
[03/16/2020][14:48:12][15696][139680589010688][Get connection: {}->http://<BACKENDURL>:80, timeout = 180000][1cfa860c-0c2e3616-3be269a1-09f162d1-193cc0b7-5c9][requestConnection(): ]
[03/16/2020][14:48:29][15696][139680589010688][Response status code from backend webserver is 302][1cfa860c-0c2e3616-3be269a1-09f162d1-193cc0b7-5c9][execute] 
[03/16/2020][14:48:29][15696][139680589010688][Received redirect status code = 302][1cfa860c-0c2e3616-3be269a1-09f162d1-193cc0b7-5c9][Noodle::doGet]

Resolution

Customer's backend was timing out when Access Gateway was trying to connect to it. Customer restarted docker containers and all good.