Image Deployment with Ghost is failing with Decompression error -3 when the agent is downloading from Server 2016 Site Servers

Products

• Deployment Solution

Issue/Introduction

GHOSTERR log shows that image deployment is failing with Decompression error -3.  Site Server is a new Server 2016 OS.  Sites using 2012 R2 do not have an issue.

Location: IIS Admin> Server > Application Pool > specific App Pool > Advanced Settings > Virtual Memory Limit (KB)

Environment

Release :ITMS 8.5 RU3

Component:Management Platform

Cause

The cause of this issue has to do with the AppPools garbage collection settings when non default values are used.

Resolution

Customer found that anything non zero for Virtual Memory Limit (KB) is causing image to fail. 

In lieu of this issue Symantec recommends leaving Virtual Memory Limit at 0.