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When SDM restarts, connection to PAM is lost and Keystore must be recreated.
Article ID: 186632
CA Service Desk ManagerSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Desk Manager - Mobile ApplicationCA Service Desk Manager - Xtraction
After SDM Services are restarted (either for planned maintenance, or from unplanned outages), we receive the following error message when attempting to connect to PAM Workflows:
"There is a problem accessing CA IT PAM Workflow - please try again or contact the administrator. Details: ; nested exception is: java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)"