DevTest Portal URL Never Displays the Login Page

Products

• CA Cloud Test Mobile
• CA Application Test

Issue/Introduction

DevTest 10.3 Portal Console issues

We are unable to get to the portal console. 

Below is the only error we see in the PFBroker Log

2020-03-13 16:34:48,617Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     - Exception in thread "Pathfinder transaction cleaner" java.lang.OutOfMemoryError: Java heap space

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at java.util.Arrays.copyOf(Arrays.java:3332)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at java.lang.AbstractStringBuilder.ensureCapacityInternal(AbstractStringBuilder.java:124)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at java.lang.AbstractStringBuilder.append(AbstractStringBuilder.java:448)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at java.lang.StringBuilder.append(StringBuilder.java:136)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionPersister.deleteBatch(TransactionPersister.java:1463)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionPersister.clearTransactionsOlderThanV2(TransactionPersister.java:1414)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionPersister.clearTransactionsOlderThan(TransactionPersister.java:1319)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionCleaner.cleanUpBasedOnAge(TransactionCleaner.java:93)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionCleaner.executeCleanup(TransactionCleaner.java:46)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionCleaner.access$000(TransactionCleaner.java:17)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionCleaner$1.run(TransactionCleaner.java:30)

2020-03-13 16:34:52,998Z (12:34) [main] INFO  com.itko.lisa.coordinator.EmbeddedWebServer - Starting embedded webserver...

Environment

Release : 10.3

Component : CA Service Virtualization

Cause

The problem ended up being that the Portal is https was not referencing the right keystore.

Resolution

The problem ended up being that the Portal is https was not referencing the right keystore.

Had to edit the local.properties file and uncomment property lisa.portal.url.prefix=http:// and set to lisa.portal.url.prefix=https://

Had to edit phoenix.properties and set property phoenix.ssl.keystore to refer to the correct keystore.

Restarted all components and then was able to login to the Portal.