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DevTest Portal URL Never Displays the Login Page

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Article ID: 186611

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Updated On:

Products

CLOUDTEST CA Application Test CA Cloud Test Mobile MOBILECLOUD Service Virtualization

Issue/Introduction

DevTest 10.3 Portal Console issues


We are unable to get to the portal console. 

Below is the only error we see in the PFBroker Log

2020-03-13 16:34:48,617Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     - Exception in thread "Pathfinder transaction cleaner" java.lang.OutOfMemoryError: Java heap space

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at java.util.Arrays.copyOf(Arrays.java:3332)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at java.lang.AbstractStringBuilder.ensureCapacityInternal(AbstractStringBuilder.java:124)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at java.lang.AbstractStringBuilder.append(AbstractStringBuilder.java:448)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at java.lang.StringBuilder.append(StringBuilder.java:136)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionPersister.deleteBatch(TransactionPersister.java:1463)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionPersister.clearTransactionsOlderThanV2(TransactionPersister.java:1414)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionPersister.clearTransactionsOlderThan(TransactionPersister.java:1319)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionCleaner.cleanUpBasedOnAge(TransactionCleaner.java:93)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionCleaner.executeCleanup(TransactionCleaner.java:46)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionCleaner.access$000(TransactionCleaner.java:17)

2020-03-13 16:34:48,618Z (12:34) [Pathfinder transaction cleaner] ERROR System.err                     -        at com.itko.lisa.remote.persist.TransactionCleaner$1.run(TransactionCleaner.java:30)

2020-03-13 16:34:52,998Z (12:34) [main] INFO  com.itko.lisa.coordinator.EmbeddedWebServer - Starting embedded webserver...


Cause

The problem ended up being that the Portal is https was not referencing the right keystore.

Environment

Release : 10.3

Component : CA Service Virtualization

Resolution

The problem ended up being that the Portal is https was not referencing the right keystore.

Had to edit the local.properties file and uncomment property lisa.portal.url.prefix=http:// and set to lisa.portal.url.prefix=https://

Had to edit phoenix.properties and set property phoenix.ssl.keystore to refer to the correct keystore.

Restarted all components and then was able to login to the Portal.