A Fatal error has been detected by the Java Runtime Environment

Products

• Data Loss Prevention Enforce

Issue/Introduction

When you re-run the ./EnforceServerUpdateConfigurationUtility it fails at "Running migration action "DisableInstall4jRemoveUserAction"

A fatal error has been detected by the Java Runtime Environment:

Environment

Release :15.5

Component :

Cause

When you re-run the Enforce Server Update Configuration utility more than once  it creates i4jparams.conf.bak within the following directory: \SymantecDLP\.install4j\i4jparams.conf.bak - This prevents you from re-installing DLP on a detection server.

Resolution

Delete the file i4jparams.conf.bak from \SymantecDLP\.install4j\