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Unable to login to CAPC


Article ID: 186557


Updated On:


CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps


With the CAPC configured for ldaps, users are unable to login.  When testing LDAP connectivity in ssoconfig we got the following error:

Could not obtain a DirectoryContext.
javax.naming.NamingException: [LDAP: error code 89 - Simple bind operations are not allowed to contain a bind DN without a password.]


Backend directory changed by server / ldap team


Any CAPM version


We made the following change to the LDAP Config:

Original config:

SSO Configuration/CA Performance Center/LDAP Authentication:
Connection User: {0}
Connection Password:
Search Domain: ldaps://
Search String: (extshortname={0})
Search Scope: Subtree
User Bind: Disabled
Encryption: Simple
Account User: {extshortname}
Account User Default Clone: none
Status: Enabled
Timeout: 10000

We changed "Connection User" to extshortname={0} and we changed Connection Password to {1}

When testing LDAP in SsoConfig it successfully binded and users were able to login