System Health - Degraded (Full Reports - Medium Load)

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Need help to figure out why System Health is degraded due to Report Generation Services.  It shows there are 4 Full Reports in the queue.

 

Environment

Release : 3.6

Component : IM Reporting / Admin / Configuration

Resolution

The reports in question were backing up due to all being scheduled for the same time.  A good practice to fall into with regards to FULL Page Reports is to stagger them.  Even if it is staggered by 15 min each report, this will allow Performance Center some breathing room between reports as Full Page reports are extremely resource-intensive.