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During Xtraction upgrade, receive error related to "Installing Scheduler Service"

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Article ID: 186538

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Updated On:

Products

CA Service Desk Manager CA Service Desk Manager - Xtraction

Issue/Introduction

During Xtraction upgrade, receive an error related to "Installing Scheduler Service"

Environment

Xtraction
All Supported Windows Operating Systems

Resolution

You need to remove the Scheduler Service before proceeding with the Xtraction upgrade.

If you encounter the same issue/error on the "Installing Alert Service" step, it means that you need to also delete the Alert Service before running the Xtraction upgrade.

To remove the services use the below commands:

SC delete <Xtraction scheduler service name>  (i.e. SC delete Xtraction.SchedulerService)
SC delete <Xtraction alert service name> (i.e. SC delete Xtraction.AlertService)

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