During Xtraction upgrade, receive error related to "Installing Scheduler Service"
Article ID: 186538
Updated On:
Products
CA Service Desk Manager
CA Service Desk Manager - Xtraction
Issue/Introduction
During Xtraction upgrade, receive an error related to "Installing Scheduler Service"
Environment
Xtraction
All Supported Windows Operating Systems
Resolution
You need to remove the Scheduler Service before proceeding with the Xtraction upgrade.
If you encounter the same issue/error on the "Installing Alert Service" step, it means that you need to also delete the Alert Service before running the Xtraction upgrade.
To remove the services use the below commands:
SC delete <Xtraction scheduler service name> (i.e. SC delete Xtraction.SchedulerService)
SC delete <Xtraction alert service name> (i.e. SC delete Xtraction.AlertService)
If you encounter the same issue/error on the "Installing Alert Service" step, it means that you need to also delete the Alert Service before running the Xtraction upgrade.
To remove the services use the below commands:
SC delete <Xtraction scheduler service name> (i.e. SC delete Xtraction.SchedulerService)
SC delete <Xtraction alert service name> (i.e. SC delete Xtraction.AlertService)
Attachments
Feedback
Yes
No
Powered by
