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When attempting to upgrade Xtraction, receive error regarding the pre-requisites step
Article ID: 186528
CA Service Desk ManagerCA Service Desk Manager - Xtraction
When attempting to upgrade Xtraction, receive an error regarding the pre-requisites step
Xtraction All Supported Operating Systems
This is is a known issue where Xtraction installation files are not seen by the installer if they are not in the default location on the C:\ drive.
Edit the C:\ProgramData\Ivanti\Xtraction\Install\xx.x\Data\Main\bin\Resources\ProductProperties.xml file (please note the exact path of this file may be slightly different depending on the version) and see if the below exists in the XML file and delete the following <Prereq> requirement section: