Failed to load response data when loading CABI site after installing signed cert

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Getting the error "Failed to load response data" in Chrome when loading CABI website after installing a signed cert.

Environment

• Release: 9.x or higher
• Component: cabi

Resolution

When running the following command:

   keytool -importkeystore -destkeystore C:\keystore\key -srckeystore C:\keystore\cert1.p12 -srcstoretype pkcs12 -alias cabi

It may display the following warning.

Warning:
The JKS keystore uses a proprietary format. It is recommended to migrate to PKCS12 which is an industry standard format using "keytool -importkeystore -srckeystore /opt.ca.SharedComponents/CABI/apache-tomcat/conf/keystore -destkeystoretype pkcs12".

You should ignore this message. Running it will cause the above problem. If it was run by accident, delete the keystore and rebuild it by running the commands from the beginning.