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Timeout error messages when running multiple SDM WebService methods


Article ID: 186471


Updated On:


CA Service Management - Service Desk Manager ServiceDesk


After running multiple Service Desk Manager Web Service methods from custom code (ex: Java, .NET ), SOAP WebServices hang and stop responding. 

All suggestion from the following have been implemented:

SOAP UI shows: Request timed out when consuming a Web Service method


tomcat threads get stuck


Release : 14.1

Component : Svc Desk Web Services


Add delays in the custom code between Web Service methods and between each execution. This will action will avoid for tomcat threads to hang and causing the issue to occur.