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Timeout error messages when running multiple SDM WebService methods
Article ID: 186471
Updated On:
Products
CA Service Management - Service Desk Manager
ServiceDesk
Issue/Introduction
After running multiple Service Desk Manager Web Service methods from custom code (ex: Java, .NET ), SOAP WebServices hang and stop responding.
All suggestion from the following have been implemented: https://knowledge.broadcom.com/external/article?articleId=9370
SOAP UI shows: Request timed out when consuming a Web Service method
Cause
tomcat threads get stuck
Environment
Release : 14.1
Component : Svc Desk Web Services
Resolution
Add delays in the custom code between Web Service methods and between each execution. This will action will avoid for tomcat threads to hang and causing the issue to occur.
Feedback
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