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Timeout error messages when running multiple SDM WebService methods

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Article ID: 186471

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Updated On:

Products

CA Service Management - Service Desk Manager ServiceDesk

Issue/Introduction

After running multiple Service Desk Manager Web Service methods from custom code (ex: Java, .NET ), SOAP WebServices hang and stop responding. 

All suggestion from the following have been implemented: https://knowledge.broadcom.com/external/article?articleId=9370

SOAP UI shows: Request timed out when consuming a Web Service method
 

Cause

tomcat threads get stuck

Environment

Release : 14.1

Component : Svc Desk Web Services

Resolution

Add delays in the custom code between Web Service methods and between each execution. This will action will avoid for tomcat threads to hang and causing the issue to occur.