Set a Hot Site for Upgrade

Products

• Clarity PPM On Premise

Issue/Introduction

Request to set a Hot Site for Clarity upgrade, deployment or other special activity, what is the process to get this completed?

Environment

Release : Any supported Clarity release

Resolution

Preferably with at least two weeks of notice if possible, contact Broadcom.

• It is recommended to start with contacting your Account Team or/and the regional manager for Support.
• Open a Support case with all the details and plan to meet Clarity Support and go over your upgrade plan and timelines
• Ensure you also create and submit the Upgrade plan to the Support case: Upgrade Plan Runbook Template
• The Support team will open the Hot Site request and also inform the After Hours engineer if after hours support may be required

Additional Information

Example information to provide for Upgrades:

·  Current Product Version:  
·  Targeted Product Version: 
·  Date of Upgrade:  
·  Maintenance window Start time:  
·  Maintenance window End time:  
·  Environment (Prod, QA, Dev/Test):

For any deployments/special activities, notify Broadcom with all the details