ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Set a Hot Site for Upgrade

book

Article ID: 186446

calendar_today

Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Request to set a Hot Site for Clarity upgrade, what is the process to get this completed

Environment

Release : Any supported Clarity release

Resolution

  • The best and fastest way would be to contact your Account Team or/and the regional manager for Support.
  • Preferably with at least two weeks of notice if possible
  • Typically a support case is not needed as Support does not have access to set Hot Sites up 
  • Ensure you also create and submit the Upgrade plan to your Account rep: Upgrade Plan Runbook Template