Set a Hot Site for Upgrade

Products

• Clarity PPM On Premise

Issue/Introduction

Request to set a Hot Site for Clarity upgrade, deployment or other special activity, what is the process to get this completed?

Environment

Release : Any supported Clarity release

Resolution

• The best and fastest way would be to contact your Account Team or/and the regional manager for Support.
• Preferably with at least two weeks of notice if possible
• Typically a support case is not needed as Support does not have access to set Hot Sites up 
• Ensure you also create and submit the Upgrade plan to your Account rep: Upgrade Plan Runbook Template