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Asset search is not showing assets for some families

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Article ID: 186425

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

I have a search that is not returning assets for some particular families.

Environment

Release : 17.2

Component : CA Asset Portfolio Management

Resolution

When searches are created, it is required to choose the families that will be returned from the search.
If the families weren't selected when the search was created, those families will not be returned.
If the families were added after the search was created, they can not be added to the search.
The search will need to be recreated using all required families.