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ibm_svc probe - Unable to connect

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Article ID: 186419

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Updated On:

Products

NIMSOFT PROBES DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

ibm_svc probe - Unable to connect

 

Environment

Release : 9.2.0

Component : UIM - IBM SVC

ibm_svc probe ver 1.11

 

Resolution

Changed port:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/ibm-svc-ibm-svc-monitoring/ibm-svc-ac-configuration.html#concept.dita_4d277eb45cdda94d9ca20c2d8ddcc83b5ab8b830_CreateaProfile

You can create profiles to monitor the storage systems. Each profile uses a connection to an IBM SVC or V7000 storage system to collect and store monitoring data. 
 
Follow these steps:
 
Click the Options (icon) next to the ibm_svc node.
Select Add New Profile
 
Hostname
specifies the hostname or the IP address of the storage system.
 
 
Port
specifies the port number that the probe uses to connect to the storage system.
 
Default: 443
 
Specify 5988 as the port number to connect to the storage system. Use 5989 as the port number for a secure connection to the storage system.


or follow advanced troubleshooting guide

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/ibm-svc-ibm-svc-monitoring/ibm-svc-troubleshooting.html

Unable to Connect to the Storage System
Valid on ibm_svc probe version 1.06 or later
 
Symptom:
Unable to connect to the storage system using the Transport Layer Security (TLS).
 
Solution:
Ensure that the TLS protocol is enabled in the probe.
Follow these steps:
 
Open Raw Configure for the ibm_svc probe.
Navigate to the startup folder and edit the options key to include the TLS versions:
-Xms256m -Xmx1024m -Duser.language=en -Duser.country=US -Dfile.encoding=UTF-8 -Dhttps.protocols=TLSv1,TLSv1.1,TLSv1.2
Save your configuration changes.