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Data Importer error - No records found

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Article ID: 186401

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

I am getting errors running the Data Importer.

No records found for Floor Name - %Floor%
No records found for Server Room Name - %Serverroom%

The values in these records exist in Itam.

Environment

Release : 17.0

Component : CA Asset Portfolio Management

Resolution

This can occur if the headers in the data file were changed at some point.
Verify the Source Fields that are mapped match the headers in the data file exactly.