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Data Importer error - No records found


Article ID: 186401


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


I am getting errors running the Data Importer.

No records found for Floor Name - %Floor%
No records found for Server Room Name - %Serverroom%

The values in these records exist in Itam.


Release : 17.0

Component : CA Asset Portfolio Management


This can occur if the headers in the data file were changed at some point.
Verify the Source Fields that are mapped match the headers in the data file exactly.